Q&A
Opening Times
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 4.30pm
Saturday Closed
Sunday Closed
Bank holidays Closed
How do I
know which side is which?
Look at the vehicle from the rear.
L=
Left is Passenger Side or Nearside.
R=
Right is Driver Side or Offside.
How can I
pay?
You can pay via Bank Transfer/Telephone Banking.
NatWest
Midland Lamps & Panels Limited
Sort code 56-00-29
Account number 26225506
Reference Number: Please call 0121 520 1000 to obtain Number.
Cash
or Credit/Debit Card welcome at our Trade Counter.
For further enquiries, please call 0121 520 1000.
Do you sell
painted parts?
None of our parts are painted. Some parts are primed and ready to be painted by
you. Product descriptions will state if the part is primed.
I cannot
find what I need or you are out of stock.
New parts are added daily, however if you cannot see what you are looking for,
please call 0121 520 1000.
I need to
cancel or amend my order or a part of it.
Please call us ASAP after making the order on 0121 520 1000 and give us the
details of the order and name on the invoice.
How do I
return parts?
Please ensure the part or parts you are ordering are correct and you require them. Specially ordered parts may not be returned
and are not refundable. Vehicle registration numbers do not guarantee the parts will be correct, as their can be variations. It is your responsibility to order the right parts.
If
the delivery driver is present, then send the parts back and do not accept them.
If the driver has gone then call and inform us ASAP. Remember to give us the Invoice
no.at the top right of your invoice.
Parts
may only be returned if in original packaging, not damaged, painted or altered
in any way. If you return an
item, you are responsible for the cost of return. If we collect, a charge
(based on size and distance) may apply.
Parts can be fragile. Please check all parts on delivery to ensure they are
correct and in satisfactory condition as we cannot be responsible for damages
or shortages once the driver has left. If damaged or incorrect parts are
received then please call 0121 520 1000 for replacement whilst the driver is
still present.
Will my
part come with a Manufacturer's badge?
No, the majority of our parts are 'Aftermarket' and will not include badges or
logos. We do not sell Badges/Logos.
Do you sell
xenon headlamps?
Most of our headlamps are Halogen, unless stated otherwise.
Abbreviations used.
With some parts taking up a lot of space we abbreviate some features and words.
These include:
FLH (Fog Lamp Holes)
PDSH (Parking Distance Sensor Holes)
WH (Washer Jet Holes)
DRL (Daytime Running Lamp)
OE (Original Equipment)